Privacy Policy
At Klavixo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit klavixo.com (the Site), purchase our products, or otherwise interact with us.
By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
To provide an optimized shopping experience, we collect different categories of information depending on how you interact with our Site.
Personal Information
Information you voluntarily provide when you: Create an account Place an order Contact customer support Subscribe to newsletters or marketing communications
This information may include: Full name Shipping and billing address Email address Phone number Order information
Payment Information
Payment information is processed securely through third party payment providers.
Klavixo does not store complete payment card numbers or sensitive payment credentials on its own servers.
Technical & Usage Information
When you visit our Site, we may automatically collect technical information, including: IP address Browser type Device information Pages visited Time spent on the Site Website interaction data
This information helps us improve website performance, security, and customer experience.
2. How We Use Your Information
We may use collected information for the following purposes: Process and fulfill product orders Arrange shipping and delivery services Provide customer support Communicate regarding orders and account related requests Improve our products, website functionality, and shopping experience Analyze website usage and performance Prevent fraud and protect website security Send marketing communications when customers choose to receive them Comply with applicable legal requirements
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on klavixo.com.
Cookies may help us: Remember shopping cart information Store customer preferences Understand website usage patterns Improve website functionality Measure marketing and advertising performance
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
4. Controlled Third Party Disclosures
We do not sell, rent, or authorize unauthorized transfers of your Personally Identifiable Information (PII).
To operate our website, improve user experience, measure advertising performance, and provide relevant services, we may share limited information with trusted third party service providers.
These providers may assist with: Payment processing Order fulfillment Shipping services Email communication Website analytics Advertising measurement
AppLovin (Axon)
We may use AppLovin services for advertising measurement, attribution, analytics, and personalized advertising purposes.
AppLovin may collect, process, and use certain information through technologies such as cookies, pixels, SDKs, or similar technologies to provide advertising services and measure advertising performance.
For more information about AppLovin’s collection and use of your information, please visit: https://legal.applovin.com/privacy/
Google Services
We may use Google services for website analytics, performance monitoring, and improving user experience.
Meta Platforms
We may use Meta services for social media integration, advertising measurement, and conversion tracking.
Legal and Safety Reasons
We may disclose information when required by law or when necessary to: Protect our rights Prevent fraud Protect customers and website security Comply with legal obligations
5. Cookies & Advertising Technologies
We use first party and third party cookies and similar technologies to support website functionality and advertising activities.
These technologies may be used to: Maintain shopping cart functionality Analyze website performance Measure advertising effectiveness Deliver relevant promotional content through authorized advertising partners
Advertising partners may process information according to their own privacy policies.
6. Children's Privacy (COPPA)
Klavixo is intended for general consumers.
Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.
7. California Online Privacy Protection Act (CalOPPA)
In accordance with applicable privacy requirements: Our website may be browsed without creating an account. This Privacy Policy is available through a visible link on our website. Customers may contact us regarding questions about personal information usage.
8. EEA Data Subject Rights (GDPR)
Residents of the European Economic Area may have rights regarding their personal information, including: Accessing personal data Correcting inaccurate information Requesting deletion of personal data where applicable Objecting to certain processing activities
To exercise these rights, please contact:
Email: service@klavixo.com Customer Service: +852 47485827
Postal Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HK
9. California Consumer Privacy Rights (CCPA/CPRA)
California residents may have rights regarding personal information, including:
Disclosure Rights: Customers may request information about categories of personal information collected, used, or disclosed.
Deletion Rights: Customers may request deletion of personal information where applicable.
Marketing Preferences: Customers may manage preferences regarding marketing communications.
Where applicable, customers may request to opt out of certain data sharing activities related to personalized advertising.
10. CAN SPAM Act Compliance
We respect customer communication preferences.
Marketing emails sent by Klavixo will: Include accurate sender information Use clear subject lines Provide an unsubscribe option Process unsubscribe requests within a reasonable timeframe
11. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Brand Identity: Klavixo
Corporate Entity: HAIYING TECHNOLOGY LIMITED
Postal Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HK
Official Correspondence: service@klavixo.com
Service Hotline: +852 47485827