Klavixo Help Center

Questions about pet products or an existing order? Contact service@klavixo.com with your order number and checkout email.

Before You Purchase

What products are available?

Klavixo offers pet accessories such as toys, beds, feeding accessories, and other pet-care essentials. The current selection is shown in our catalog.

How do I choose a suitable product for my pet?

Check the dimensions, materials, intended use, and any safety instructions on the product page. Consider your pet’s size, age, behavior, and chewing habits. Supervise play where appropriate and stop using damaged items.

Which payment methods are supported?

Use one of the payment methods displayed at checkout. Available options may vary by country, device, and payment provider.

How do I use a discount code?

Enter the code in the discount field at checkout and apply it before paying. On some mobile checkouts, you may need to expand the order summary to find the field. Check the final total before confirming payment.

Shipping Information

Where do you deliver?

We offer international delivery to destinations supported by our checkout and logistics providers. Availability may vary by location.

What is the shipping charge?

Our standard shipping charge is USD $5.99 per order, before any applicable shipping promotion. The final amount is shown at checkout.

When will my order arrive?

Please allow:

• Up to 3 business days for order preparation

• 10–20 business days after dispatch for standard international transit

Business days exclude weekends and applicable public holidays. These are estimates rather than guaranteed delivery dates.

How can I track my order?

We will email tracking information after dispatch. Initial carrier scans may take 2–3 business days to appear. If tracking remains unchanged for more than seven consecutive days or delivery exceeds the estimated window, contact us for assistance.

Changes and Cancellations

Can I correct an address or change an item?

Send your request within 12 hours of payment, including your order number and the exact correction. We will try to help, but changes cannot be guaranteed once fulfillment begins.

Can I cancel my purchase?

Contact us immediately. Cancellation requests can only be considered before fulfillment or dispatch and require confirmation from our team.

Approved cancellations are refunded to the original payment method without a cancellation fee. Once dispatched, an order cannot be canceled through this process.

Returns and Product Problems

Do you accept change-of-mind returns?

We do not offer discretionary returns or exchanges solely for personal preference, incorrect selection, or change of mind, except where applicable law provides a return or cancellation right.

This does not affect remedies for damaged, defective, incorrect, or missing items.

What if there is a problem with my delivery?

Please notify us within 7 calendar days after delivery with your order number, a description, and supporting photos where relevant and available. We will review the issue and explain the next steps.

The seven-day reporting request does not remove any longer rights or remedies provided by applicable law.

Who pays return shipping for a verified problem?

Klavixo covers necessary return shipping when a return is required for an item verified as damaged, defective, or incorrectly supplied due to our error. Please wait for our instructions before returning anything.

When are approved refunds processed?

Approved refunds are issued to the original payment method within 7–12 business days after approval and receipt of any required return. Your payment provider may need additional time to display the credit.

Business Information

Operated by: HAIYING TECHNOLOGY LIMITED
Business License Entity: HAIYING TECHNOLOGY LIMITED
Email: service@klavixo.com
Customer Service: +852 47485827

Registered Address:
ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING
2-4 SHEUNG HEI STREET, SAN PO KONG, HK

Website: https://klavixo.com